FAQs

Q: How long should I burn my candles for?

A: You should burn your candles in four-hour increments. You can choose to burn your candle for longer than four hours, but please note that the longer you burn your candle the faster it will be down.

 

Q: Do I need to trim the wick?

A: YES! You should always trim your wick before you light your candle. (This does not apply for the first time you are burning your candle.)

 

Q: My candle is tunneling, what happened?

A: if your candle is tunneling then that means the candle did not burn for and adequate amount of time. To fix the tunneling, light your candle, grab some aluminum foil and wrap the top half of your candle and let the candle burn until a full wax melting pool is created. Remove the aluminum foil once there is a wax pool.

[side note: soy wax holds burn memory, the first time you burn the candle allow it to burn for at least 2 hours so that it can create a full burn wax pool.]

 

Q: When will my candle be shipped?

A: Orders will be shipped out in 5-10 business days after they are ordered.

 

Q: How long does it take for products to ship out when they are pre-ordered?

A: Pre-ordered items will ship out within 3-4 weeks after you’ve placed your order.